FAQ

Each project follows their own policy about refunding over payment. Please reach out to the project owner directly regarding all refund requests.

PledgeManager allows you to update your shipping address until the project is locked for shipping. To update your address, login to PledgeManager and click on the project, and follow the prompts to unlock your order and/or change your address.

Most projects include rewards that have not yet been manufactured. PledgeManager assists projects with efficiently gathering the data required to make the correct number of reward components in the right sizes, colors and/or quantities. For more information about the delivery status of your order, please check the project's Kickstarter/Indiegogo page.

Login to PledgeManager. From you’re my PledgeManager dashboard, you will be able to see what you ordered and where you have it being delivered for each project.

Reward limits are set individually for each project. If multiple copies of a reward are available, they will be listed as an item on the add-ons page.

Click the "More help" link below to send your question to the project owner for additional help.

No worries! The Support Gnomes can fix you right up. Just head over to the account recovery page and just provide your email address and they can send you a reset link.

Please note that this must be the email address you used for the funding platform (Kickstarter/Indiegogo/etc)

The invite that you originally received has a one-time use code. However, you can have the Support Gnomes send you a new one. Just head over to the account recovery page and just provide your email address and the Gnomes can send you a reset link.

Please note that this must be the email address you used for the funding platform (Kickstarter/Indiegogo/etc)

If your project has not yet been locked for fulfillment, you can add more items simply by logging into PledgeManager, unlocking your order, placing additional items in your cart and going through the check-out process for the new items.

If you haven't yet confirmed your order, you may remove items by clicking on the cart symbol in the upper right corner and selecting the X for the items you'd like to remove. Items with a lock symbol are part of your actual reward and cannot be removed from your cart.

Your PledgeManager account uses the same email address associated with your Kickstarter account. Please confirm that you are logging in with the correct email address.